Frequently Asked Questions

We provide comprehensive IT support including managed IT services, cybersecurity solutions, cloud services (AWS, Azure, GCP), Microsoft 365 and Google Workspace management, compliance and audit support, strategic consulting, and proactive security monitoring. We work with your existing technology stack rather than forcing you to change.

Our onboarding follows a proven four-step process: First, we conduct a thorough assessment of your current infrastructure and security posture. Then we present a tailored proposal with clear recommendations. Once approved, we implement solutions with minimal disruption to your operations. Finally, we provide ongoing support and continuous improvement to keep your systems secure and efficient.

We prioritize rapid response for all support requests. Critical issues receive immediate attention, typically within 15-30 minutes. Standard support requests are addressed within 2-4 hours during business hours. We also offer 24/7 emergency support for clients with critical infrastructure needs.

We believe in earning your business through excellent service, not locking you into lengthy contracts. While we offer both month-to-month and annual agreements, our focus is on delivering value that makes you want to stay. We'll discuss the options that work best for your business during our initial consultation.

Security is foundational to everything we do. We implement industry best practices including encryption, multi-factor authentication, regular security audits, and continuous monitoring. All our staff undergo background checks and security training. We maintain strict data handling protocols and can sign NDAs and BAAs as required.

Absolutely. We have extensive experience helping businesses achieve and maintain compliance with various regulatory frameworks including HIPAA, SOC 2, PCI-DSS, GDPR, and industry-specific requirements. We can conduct gap assessments, implement necessary controls, prepare documentation, and support you through audits.

We work with businesses of all sizes, from small businesses with 5-10 employees to mid-market companies with several hundred. Our services scale to meet your needs. Whether you need a full IT department replacement or just specialized support to complement your existing team, we can help.

We offer flexible pricing models including per-user monthly plans, project-based pricing, and custom enterprise agreements. During our initial assessment, we'll understand your needs and provide transparent pricing with no hidden fees. Our goal is to deliver measurable ROI through improved efficiency and reduced downtime.

We combine deep technical expertise with genuine business understanding. We don't just fix problems, we proactively prevent them. Our team maintains current certifications across all major platforms, and we document everything so you always know what you have. Most importantly, we communicate in plain English, not tech jargon.

Yes, comprehensive documentation is a cornerstone of our service. We create and maintain detailed documentation of your infrastructure, procedures, and configurations. This ensures business continuity when staff changes occur, speeds up troubleshooting, and prepares you for audits. You always have full access to your documentation.

Absolutely. We're flexible and collaborative. Whether you need us to fully manage your IT, work alongside your internal team, or coordinate with other vendors, we adapt to your situation. Many clients use us for specialized expertise while maintaining in-house staff for day-to-day operations.

We support all major cloud platforms including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), as well as Microsoft 365 and Google Workspace. We can help you optimize existing cloud deployments, migrate from on-premises infrastructure, or implement hybrid solutions.